Shipping policy
We are based at Suite 53C, Unimix House, Abbey Road, London, NW10 7TR, United Kingdom. However, we only do online sales.
If you have any questions about our raw honey or other bee products please write to us at support@beebaltic.com or give us a call on 02034323720.
Free delivery to the UK mainland for all orders over £45.
We are open and we dispatch Monday to Friday from 9:00 am to 6:00 pm, excluding bank holidays, and we aim to dispatch all orders placed before midday on the same day. Please note that this may not be possible during particularly busy periods.
Royal Mail Tracked 24-hour & Tracked 48-hour details:
- This service is 24hr or 48hr, including delivery on Saturdays.
- NOTE that 24hr & 48hr delivery IS NOT GUARANTEED by Royal Mail, though they achieve this for the vast majority of consignments.
- Online tracking.
- Mainland UK - including Highlands & Islands.
- Only for orders up to 5kg.
- £3.75 for Royal Mail Tracked (48hr)
- £5.95 for Royal Mail Tracked (24hr)
DPD details:
- This is a 'Next Day' service with DPD (mainland UK).
- NOTE: This is a standard service - you do NOT pay extra for this and next day is not guaranteed.
- DPD's 'Next Day' service covers weekdays only, so orders dispatched on a Friday would normally be delivered on the following Monday.
- Only for orders above 5kg and up to 25kg.
- £7.45 for DPD Courier (Next Day)
UPS details:
- Delivery will take anything from 2-3 days to 2 weeks to arrive, depending on the destination. Please track your order with the details provided.
For orders over 25kg, discounted prices and for carriage rates, please call 02034323720, or email hive@beebaltic.com.
A list of countries that we ship our bee products to include:
(Please note that we will not dispatch any orders to EU customers from 1st of January 2023. It’s only being made clear to businesses now, with just three weeks to go until Brexit goes through, that it will be very difficult to continue to ship to our European customers under the new regulations. As always, we remain undeterred and committed to finding positive outcomes and long-term solutions. It will take us time to negotiate our way through this.)
- Ireland
- Belgium
- Luxembourg
- Netherlands
- France
- Germany
- Czech Republic
- Poland
- Austria
- Denmark
- Estonia
- Hungary
- Italy
- Latvia
- Portugal
- Slovakia
- Slovenia
- Sweden
- Spain
- Lithuania
- Bulgaria
- Croatia
- Finland
- Romania
- Greece
- Bosnia and Herzegovina
- Norway
- Switzerland
- Serbia
- Andorra
- Azerbaijan
- Kazakhstan
- Kyrgyzstan
- Albania
- Armenia
- Belarus
- Faroe Islands
- Georgia
- Greenland
- Kosovo
- Liechtenstein
- Malta
- North Macedonia
- Russia
- Tajikistan
- Turkmenistan
- Uzbekistan
- Cyprus
- Moldova
- Monaco
- Montenegro
- San Marino
- Turkey
- Ukraine
- Vatican City State
- Gibraltar
- Iceland
- Republic of Korea
- New Zealand
International shipping costs specific to any of the above-listed countries are automatically calculated at the Checkout. Please refer to the Checkout page for the precise shipping cost.
If you do not see your destination country listed, please email support@beebaltic.com or call 02034323720, and we will look at the best rate for the weight and value of your order.
IMPORTANT!
Some countries will not allow the import of certain products. It is the responsibility of the customer to establish what their country rules and regulations are. Bee Baltic cannot be held responsible for orders delayed, returned, or destroyed by customs. If a package is returned by customs, we will be charged, and this cost, together with the original carriage cost and a 10% handling fee, will be deducted from any refund requested.
Please note that we periodically review carriage rates, and they are subject to slight changes. We do not seek to make a profit from carriage, and in many cases, they are heavily discounted.